Skip to main content
Tagasi

ISO/IEC TS 20000-5:2022

Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1

Üldinfo

Kehtiv alates 14.01.2022
Direktiivid või määrused
puuduvad

Standardi ajalugu

Staatus
Kuupäev
Tüüp
Nimetus
14.01.2022
Põhitekst
30.10.2013
Põhitekst
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.

Nõutud väljad on tähistatud *

*
*
*
PDF
197,98 € koos KM-ga
Paber
197,98 € koos KM-ga
Standardi monitooring