ISO/IEC 30105-1:2016

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
-      covers IT-enabled business processes that are outsourced;
-      is not intended to address IT processes but includes references to them at key touchpoints for completeness;
-      is applicable to the service provider, not to the customer;
-      is applicable to all lifecycle processes of ITES-BPO;
-      serves as a process reference model for organizations providing ITES-BPO services.