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ISO/IEC 20000-2:2019

Information technology -- Service management -- Part 2: Guidance on the application of service management systems

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Kehtiv alates 19.08.2019
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Standardi ajalugu

Staatus
Kuupäev
Tüüp
Nimetus
06.08.2020
Muudatus
19.08.2019
Põhitekst
14.02.2012
Põhitekst
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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