CWA 15847:2008

The Industry Reference Model (IRM) is an integrated process model to be used by a service provider offeringtechnical services such as maintenance, retrofit and packaging to supply chains and manufacturingorganizations. Customers of service providers use the model to first align service operations, and to secondlybenchmark service performance against different service vendors by using the standardized processdescription and the service scorecard described in the CWA. In summary, the focus of IRM implementationranges from strategic alignment of business goals to integration of processes at a very operational level.