Back

ISO 20488:2018

Online consumer reviews -- Principles and requirements for their collection, moderation and publication

General information

Valid from 04.06.2018
ICS Groups
03.080.30 Services for consumers 97.020 Home economics in general
Directives or regulations
None

Standard history

Status
Date
Type
Name
04.06.2018
Main
ISO 20488:2018
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

Required fields are indicated with *

*
*
*
PDF
169.14 € incl tax
Paper
169.14 € incl tax
Standard monitoring
English (PDF 265 KB)

Related products

Main

EVS-EN 15733:2010

Services of real estate agents - Requirements for the provision of services of real estate agents
Newest version Valid from 04.03.2010
Main

EVS 914:2012

Cleaning quality – System for establishing and assessing cleaning quality
Withdrawn from 16.07.2020
Main + amendment

EVS 807:2016+A1:2020

Management and Maintenance of Facilities
Withdrawn from 17.06.2024
Main

EVS 807:2024

Management and Maintenance of Facilities
Newest version Valid from 17.06.2024

Customers who bought this item also bought

Main

ISO 10008:2013

Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions
Withdrawn from 03.08.2022

Standards designation

EVS Estonian standard
EN European standard (published by an CEN or CENELEC)
EN ISO International standard adopted as an European standard
ISO International Organization for Standardization’s standard
IEC International Electrotechnical Commission’s standard
HD CENELEC’s harmonisation document
   
EVS-EN European standard implemented in Estonia
EVS-EN ISO International standard adopted in Europe and implemented in Estonia
EVS-EN ISO/IEC International standard/International electrotechnical standard adopted in Europe and implemented in Estonia
EVS-IEC International electrotechnical standard implemented in Estonia
EVS-ISO International standard implemented in Estonia
   
A, AMD amedment
+A a full standard plus the amendment
/A only amendment
COR, AC corrigendum
+COR a full standard plus the corrigendum
NA national annex
+NA a full standard plus the national annex
/NA only national annex
TS technical specification
TR technical report
CWA agreement, developed by a CEN or CENELEC
prEVS-EN (etc) draft standard
   
et the standard is in Estonian only
en the standard is in English only
et-en the standard is in Parallel text Estonian-English