Back

ISO/IEC 20000-2:2019

Information technology -- Service management -- Part 2: Guidance on the application of service management systems

General information

Valid from 19.08.2019
ICS Groups
03.080.99 Other services 35.020 Information technology (IT) in general
Directives or regulations
None

Standard history

Status
Date
Type
Name
06.08.2020
Amendment
ISO/IEC 20000-2:2019/Amd 1:2020
19.08.2019
Main
ISO/IEC 20000-2:2019
14.02.2012
Main
ISO/IEC 20000-2:2012
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Required fields are indicated with *

*
*
*
PDF
254.36 € incl tax
Paper
254.36 € incl tax
Standard monitoring
English (PDF 1 MB)

Related products

Amendment

ISO/IEC 20000-2:2019/Amd 1:2020

ISO/IEC 20000-2:2019 - Amendment
Newest version Valid from 06.08.2020
Main + amendment

EVS-EN IEC 62368-1:2020+A11:2020

Audio/video, information and communication technology equipment - Part 1: Safety requirements
Withdrawn from 15.05.2024
Main

EVS-EN 62368-1:2014

Audio/video, information and communication technology equipment - Part 1: Safety requirements
Newest version Withdrawn from 19.03.2020
Main

EVS-EN 62479:2010

Assessment of the compliance of low power electronic and electrical equipment with the basic restrictions related to human exposure to electromagnetic fields (10 MHz to 300 GHz)
Newest version Valid from 04.11.2010

Customers who bought this item also bought

Main

ISO/IEC 20000-1:2018

Information technology -- Service management -- Part 1: Service management system requirements
Newest version Valid from 14.09.2018
Main

ISO/IEC 20000-10:2018

Information technology -- Service management -- Part 10: Concepts and vocabulary
Newest version Valid from 14.09.2018
Main

EVS-EN ISO/IEC 17021-2:2018

Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 2: Competence requirements for auditing and certification of environmental management systems (ISO/IEC 17021-2:2016)
Newest version Valid from 03.01.2019
Main

EVS-EN ISO/IEC 17021-3:2018

Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC 17021-3:2017)
Newest version Valid from 03.01.2019

Standards designation

EVS Estonian standard
EN European standard (published by an CEN or CENELEC)
EN ISO International standard adopted as an European standard
ISO International Organization for Standardization’s standard
IEC International Electrotechnical Commission’s standard
HD CENELEC’s harmonisation document
   
EVS-EN European standard implemented in Estonia
EVS-EN ISO International standard adopted in Europe and implemented in Estonia
EVS-EN ISO/IEC International standard/International electrotechnical standard adopted in Europe and implemented in Estonia
EVS-IEC International electrotechnical standard implemented in Estonia
EVS-ISO International standard implemented in Estonia
   
A, AMD amedment
+A a full standard plus the amendment
/A only amendment
COR, AC corrigendum
+COR a full standard plus the corrigendum
NA national annex
+NA a full standard plus the national annex
/NA only national annex
TS technical specification
TR technical report
CWA agreement, developed by a CEN or CENELEC
prEVS-EN (etc) draft standard
   
et the standard is in Estonian only
en the standard is in English only
et-en the standard is in Parallel text Estonian-English