Skip to main content
Back

ISO/IEC 20000-1:2011

Information technology -- Service management -- Part 1: Service management system requirements

General information

Withdrawn from 14.09.2018
Directives or regulations
None

Standard history

Status
Date
Type
Name
14.09.2018
Main
Main
ISO/IEC 20000-1:2005
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 can be used by:

an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
an organization that requires a consistent approach by all its service providers, including those in a supply chain;
a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
a service provider to monitor, measure and review its service management processes and services;
a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

Required fields are indicated with *

*
*
*
PDF
82.61 € incl tax
Paper
82.61 € incl tax
Standard monitoring

Customers who bought this item also bought

Main

ISO/IEC 20000-2:2012

Information technology -- Service management -- Part 2: Guidance on the application of service management systems
Withdrawn from 19.08.2019
Main

ISO/IEC 27002:2013

Information technology -- Security techniques -- Code of practice for information security controls
Withdrawn from 15.02.2022
Main

ISO/IEC 27001:2013

Information technology -- Security techniques -- Information security management systems -- Requirements
Withdrawn from 25.10.2022
Main

ISO/IEC 27018:2014

Information technology -- Security techniques -- Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
Withdrawn from 15.01.2019